Terms and Conditions

1. Business Details

1.1. Company Information: desk.club is a brand operated by DeskNow GmbH, a company registered at Carl-Benz-Str. 29, 48734 Reken, Germany. The owner of desk.club is Marius Jarzyna.

1.2. Contact Information: For all inquiries, support, and communication, please use the following contact details:

2. Services Offered

2.1. Service Scope: desk.club functions as a comprehensive digital marketplace connecting users with various service providers, including but not limited to coworking space vendors, event venues, and boat rental vendors. The platform enables users to explore, book, and pay for services listed by vendors on desk.club.

2.2. Vendor Management: Vendors gain access to a dedicated service management dashboard that allows them to efficiently manage their listings and offerings on desk.club. The dashboard includes features for updating information, availability, and pricing.

3. User Rights and Responsibilities

3.1. Booking Policy: Users are advised that bookings made through desk.club are considered final and non-refundable. It is the user's responsibility to review and confirm bookings before proceeding with payment.

3.2. Review Guidelines: In an effort to foster a transparent and constructive community, users are encouraged to provide context when submitting reviews. Negative reviews without sufficient information or context may be discouraged.

3.3. Refunds: Users have the right to request refunds in accordance with our Cancellation and Refund Policy, which is outlined separately.

3.4. Vendor Contact: Users are welcome to initiate contact with vendors for inquiries and assistance before making a booking. This facilitates clear communication and ensures that users make informed decisions.

4. Vendor Rights and Responsibilities

4.1. Payment Processing: desk.club provides vendors with online payment processing capabilities, offering users a secure and convenient payment gateway for transactions.

4.2. Payouts: Vendors have the option to request payouts once their earnings reach a minimum payout limit of 150€ or above. Payouts are processed on the 1st and 15th of each month.

4.3. Transaction Fees: desk.club charges a transaction fee for each successful transaction on the platform. The fee percentage may vary depending on the vendor's verification level. Detailed fee structures are available on the platform.

5. Pricing and Payment

5.1. Pricing Control: Pricing for services listed on desk.club is determined and managed by individual vendors. Vendors have the autonomy to set and update their prices in real-time on the platform, allowing users to view current rates.

5.2. Currency Exchange: For transactions involving different currencies, exchange rates may apply to ensure accurate pricing and payment processing.

5.3. Credits: Users have the option to purchase desk.club credits, where 1 Credit is equivalent to 1 EURO/DOLLAR, etc.

5.4. Premium Packages: While the core service is generally free for vendors, desk.club offers premium packages that provide additional listing features and exposure for vendors. These packages may involve additional charges, and details can be found on the platform.

6. Privacy Policy

6.1. Data Collection and Usage: For comprehensive information regarding data collection, storage, and usage, including any data-sharing agreements, please refer to our Privacy Policy. The Privacy Policy is a separate document that outlines our commitment to data protection and user privacy.

7. Cancellation and Refund Policy

7.1. Policy Overview: Our Cancellation and Refund Policy is a detailed document that outlines specific procedures, guidelines, and conditions related to cancellations, refunds, and dispute resolution. Users and vendors are encouraged to review this policy to understand their rights and responsibilities in various scenarios.

8. Intellectual Property

8.1. Trademark Information: DeskNow® is a registered word and image trademark (Eintragungsnummer 30 2019 225 240) with the German Patent and Trademark Office. The owner of this trademark is DeskNow GmbH, located at 48734 Reken, as mentioned in the imprint.

9. Changes to Terms and Conditions

9.1. Modification Rights: desk.club reserves the right to make changes or updates to these Terms and Conditions as needed to improve the platform, ensure legal compliance, or address emerging issues.

9.2. Notification: Users and vendors will be notified of any such changes through the platform or via email. It is their responsibility to review and adhere to the revised terms.

Last Update on: 06.02.2024